05 - Your Customer’s Experience -Driving Change for ATI Podcast -Ryan Kuhnle.mp3

March 1, 2017

Have you ever experienced what it’s like to be a customer of your own business?  Do you really understand the pain a customer goes through when their vehicle is in your shop?  Today, my friend Ryan Kuhnle shares what happened when he took a vehicle into the dealer for service, and the lessons that he learned.

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