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This podcast was created to improve our members' experience and further assist with their growth. Tune in each month to hear another inspiring story from a fellow shop owner to “drive change” in your shop. If you have an inspiring story you would like to share, you can email me, Geoff Berman, at podcast@autotraining.net. Disclaimer: If you have issues accessing a podcast, please contact us at contact@autotraining.net to request a transcript. Please include the episode title and date you are interested in.
Episodes
Wednesday Mar 01, 2017
Wednesday Mar 01, 2017
Have you ever experienced what it’s like to be a customer of your own business? Do you really understand the pain a customer goes through when their vehicle is in your shop? Today, my friend Ryan Kuhnle shares what happened when he took a vehicle into the dealer for service, and the lessons that he learned.
Comments (12)
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Good listening
Monday Apr 08, 2019
Awesome Ryan and Geoff
Monday Apr 23, 2018
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Friday Mar 02, 2018
Ryan.. thanks for letting me know how to raise the bar on customer service! And yes Geoff I am binge listening.. and as I listen, I will review and re-listen to each one and take notes as you have suggested.... keep up the good work.
Wednesday Nov 01, 2017
Great story found alot of customer extras that I have implemented in the past but didn't stick with it. Opened my eyes to my customers experience and we're going to put these extras back in effect. Thx very motivational
Monday Jul 17, 2017
Thank you Geoff & Ryan - very inspirational 😃
Wednesday Apr 19, 2017
Yes it does. Keep listening Ed. Lots of great stories here.
Thursday Mar 16, 2017
Great story patients goes a long way.
Thursday Mar 16, 2017
Its all about the experience with feeling. Great job Ryan
Thursday Mar 16, 2017
Thank you Ryan, another great Podcast!
Saturday Mar 11, 2017
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