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This podcast was created to improve our members' experience and further assist with their growth. Tune in each month to hear another inspiring story from a fellow shop owner to “drive change” in your shop. If you have an inspiring story you would like to share, you can email me, Geoff Berman, at podcast@autotraining.net. Disclaimer: If you have issues accessing a podcast, please contact us at contact@autotraining.net to request a transcript. Please include the episode title and date you are interested in.
Episodes
Wednesday Mar 01, 2017
Wednesday Mar 01, 2017
Have you ever experienced what it’s like to be a customer of your own business? Do you really understand the pain a customer goes through when their vehicle is in your shop? Today, my friend Ryan Kuhnle shares what happened when he took a vehicle into the dealer for service, and the lessons that he learned.
6 years ago
Good listening
7 years ago
Awesome Ryan and Geoff
7 years ago
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7 years ago
Ryan.. thanks for letting me know how to raise the bar on customer service! And yes Geoff I am binge listening.. and as I listen, I will review and re-listen to each one and take notes as you have suggested.... keep up the good work.
8 years ago
Great story found alot of customer extras that I have implemented in the past but didn't stick with it. Opened my eyes to my customers experience and we're going to put these extras back in effect. Thx very motivational
8 years ago
Thank you Geoff & Ryan - very inspirational 😃
8 years ago
@awesomeautomotive : Yes it does. Keep listening Ed. Lots of great stories here.
8 years ago
Great story patients goes a long way.
8 years ago
Its all about the experience with feeling. Great job Ryan
8 years ago
Thank you Ryan, another great Podcast!