This podcast was created to improve our members experience and further assist with their growth. Tune in each week to hear another inspiring story from a fellow shop owner to “drive change” in your shop. If you have an inspiring story you would like to share, you can email me, Geoff Berman, at podcast@autotraining.net.
Have you ever experienced what it’s like to be a customer of your own business? Do you really understand the pain a customer goes through when their vehicle is in your shop? Today, my friend Ryan Kuhnle shares what happened when he took a vehicle into the dealer for service, and the lessons that he learned.
Have you ever had an employee quit and stay? They have mentally check out but they don’t leave the company. You did nothing, but deep down you knew you should have. After this employee was gone, you looked back and realized something should have been done much sooner. If this sounds at all familiar, then My friend Dave Murphy’s story is for you. Today he shares when this happened to him and the lessons he learned.
Shop owner Bud Wildman Shares how he transitioned from mechanic to CEO of his company.
