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This podcast was created to improve our members' experience and further assist with their growth. Tune in each month to hear another inspiring story from a fellow shop owner to “drive change” in your shop. If you have an inspiring story you would like to share, you can email me, Geoff Berman, at podcast@autotraining.net. Disclaimer: If you have issues accessing a podcast, please contact us at contact@autotraining.net to request a transcript. Please include the episode title and date you are interested in.
Episodes
Friday Mar 19, 2021
Friday Mar 19, 2021
Have you noticed your vehicle visit frequency eroding in recent years? Has COVID caused it to erode even further? It wasn’t that long ago when most shops were seeing vehicles an average of 2½ to 3 times a year. Now we consider ourselves lucky if we average 1½ times a year per vehicle. Well if this sounds like your shop, you are not alone, and you're gonna love this month's podcast. Today, shop manager Joanne Corniola and shop owner Russ Crosby share what they have done and are doing to turn their downward visit frequency spiral around.
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